Despite its automated tools and robust platform, HubSpot requires a little maintenance every now and then to make sure it runs at its best. So, while leaving HubSpot on autopilot with sequences and Workflows is an efficient method to collect, store, and organize data, it doesn’t ensure that you’ll always have the most accurate and clean data.
To ensure that your HubSpot portal is working at its best, we’ve compiled this 20-point HubSpot audit checklist to help you diagnose any issues and best manage your HubSpot account.
How Often Should I Conduct a HubSpot Audit?
The frequency of your HubSpot audits will depend on the number of contacts you collect and the size of your website. For example, if you have two campaigns set up with around 50-60 monthly contacts, your business could survive on a quarterly HubSpot audit.
However, suppose you manage hundreds or thousands of contacts in a month and have multiple campaigns set up across different channels. In that case, best practices dictate that you should refresh and audit different campaigns every one to two months.
Conducting frequent HubSpot portal audits will ensure that your data remains clean, your campaigns are performing up to standards, and that proper tracking measures are set in place to determine success.
With that in mind, before we begin our HubSpot audit, let’s discuss a few best practices to get a better understanding of what goals we should be looking to complete with each audit.
Best Practices of a HubSpot Portal Audit
Before you begin your HubSpot portal audit, it’s essential to keep the following best practices in place so that your audit is focused on a set of particular goals and outcomes:
- Establish campaign goals for data collection
- Use KPIs to track performance
- Clean up cluttered or unused data in each HubSpot portal
- Regularize naming conventions and formats
- Consult Workflows and HubSpot integrations to streamline processes
- Execute strategies to improve internal processes and data collection
With these best practices in mind, let’s go through this brief 20-point checklist to properly audit your HubSpot portal and ensure your campaigns are running smoothly.
20-Point HubSpot Audit Checklist
HubSpot Data Audit
- Basic Settings and Plan Overview
To get started, go to the Account and Billing tab to review your plan and how much you’re paying based on your total amount of contacts. This preliminary step will help ensure you’re not overpaying for your plan when you’re only tracking a limited number of contacts.
- Organize Teams
HubSpot Teams allow large organizations to manage new and existing HubSpot users into different groups and hierarchies based on their function in your company.
Under Settings, click on Users and Teams > Create Teams to organize users into specific groups and titles. HubSpot even offers parent and child hierarchies to differentiate roles and permissions by company position.
In addition, be sure to navigate to Edit Existing Teams to remove old users who have left your company to keep your teams organized and up-to-date.
- Syncing Contacts, Companies, and Lifecycle Stages
Under the Data Management tab, click on Companies and then enable proper settings to ensure that each new contact collected in your portal is associated under a Company name in HubSpot. In addition, you’ll want to sync that contact to a particular lifecycle stage for seamless lead handoff.
To find contacts not associated with a lifecycle stage, click the following: Contacts > Contacts > More filters > “Lifecycle stage is unknown.”
Next, assign them to a custom stage by clicking Contact Record > View all properties > lifecycle stage property and then update that property with the correct lifecycle stage.
- Lead Scoring
To ensure contacts are associated with proper lifecycle stages and campaigns, you need to score contacts using HubSpot’s Lead Attribution Score.
Navigate to: Settings> Properties> HubSpot score > Property name
You’ll be able to add “+ Criteria” and “-Criteria” that score leads based on their engagement with your website and custom properties you populate in this property.
- Identifying Duplicate Contact Properties
To uncover duplicate properties, such as duplicate addresses and job titles, you can manually look through contact properties under the Properties tab and type in select keywords in the search bar.
To merge duplicate contacts, you can create a Workflow and create an action to copy a property value from the duplicate property to the property you’d like to keep. Then, you can delete the old property in the Properties Settings section of HubSpot.
For example, if you have three properties for Lead Status, use a Workflow or the Contact List view to ensure the master Lead Status property has the most up-to-date Lead Status. Then, delete the two duplicate Lead Status properties.
- Merging Duplicate Contacts
HubSpot duplicate contacts can arise for many reasons outside of duplicate contact properties. Fortunately, HubSpot makes this problem easy to combat. To merge duplicates, click the following: Contacts > Contacts > Actions > Manage Duplicates
Then, review your list of duplicate contacts and choose to merge or dismiss them. You should only dismiss contacts if they are not duplicates. HubSpot is pretty good at spotting duplicates, but there’s a chance that contacts have been marked as duplicates in error. So make sure you take a close look before merging or dismissing contacts.
- Deleting Bounced Contacts
Bounced contacts hurt email conversion rates and increase costs by inflating your Marketing Contact volume. Delete hard bounces in your Marketing portal by clicking on Email bounce tools in the left-hand column of your Email tab.
From here, filter between hard and soft bounces and create a list of all bounced contacts you wish to delete. Once created, you’ll be able to find the list in your Contacts tab and delete them.
- Delete or Archive Old Lists
The Lists tool in HubSpot allows you to compile lists of contacts for Workflows, emails, events, ad targeting, etc., to change contact properties in bulk for specific purposes. However, it pays to review old lists during an audit and delete them if they're no longer necessary. For example, you may still have old lists from outdated ad campaigns promoting an event that passed.
Most importantly, deleting a list does not delete the contacts, so there’s no harm in eliminating that form of clutter.
- Tracking Code
We recommend embedding the HubSpot tracking code on every website page not hosted on HubSpot.
To get a more accurate view of traffic numbers, exclude traffic from your company’s IP addresses by navigating to Settings > Reports > Tracking Code > Advanced Tracking > Exclude Traffic and typing in every individual IP address from your team.
- Managing Data Security
Having access to customer data is a privilege. For this reason, be sure to research and implement top third-party data security tools to ensure customers' data is always protected.
In addition, be sure to enable the following on your website for safe measures:
- Two-Factor or Multi-Factor Authentication
- Cookie notices for GDPR
- Legal basis settings for data collection
HubSpot Marketing Audit
- Creating Campaign Goals
Be sure to create and monitor campaigns for specific marketing tasks to keep team members aligned around organizational goals for development. First, navigate to Marketing > Campaigns and then populate campaign fields with a name, target dates, budget, notes, and KPIs for tracking and monitoring campaigns. Next, you’ll be able to add assets to your campaigns, including URLs, marketing channels, and content.
There will also be a Tasks tab under campaigns that allow you to assign tasks to individuals with dates and assets attached.
Bonus: Integrate a Workflow to automatically trigger tasks in your favorite project management tool, such as Trello, Asana, and Google Calendar under Campaign Tasks.
- Website SEO Performance
HubSpot provides website and page-specific tools that analyze how well your URLs are optimized for organic SEO.
Navigate to Marketing > Website > SEO and then enter your homepage URL under Scan New URL.
Once you arrive at this page, there should be a list of recommendations in a tab next to your website URL. Click on these recommendations to view specific SEO strategies related to crawling/indexing, on-page SEO, mobile experience, etc.
HubSpot provides the option to export these recommendations into a spreadsheet or third-party program. In addition, HubSpot enables users to edit SEO recommendations directly in the page Editor feature.
Be sure to go back to the Website Pages tab to consult your KPIs, remove unwanted web pages, and use standard naming conventions for each page.
Bonus: HubSpot provides Google Search Console integrations that allow you to view recommendations and KPIs directly from Search Console in your Marketing Portal.
- Landing Page Optimization
Navigate to Marketing > Website > Landing Pages to view individual SEO page performance.
HubSpot provides the same tools, such as an SEO Optimization tab and the ability to view KPIs for specific web pages to help you consolidate and concentrate your efforts on those high ROI pages.
In addition, be sure to choose winners for old A/B tests to remove unwanted web pages and get the most out of your existing ones. To choose A/B winners, click on the URL and then click on Test Results. Next, hover over each page to view results and click on the page that provided the best A/B test results to confirm its use.
- Email Performance
First, navigate to Marketing > Emails to check on the performance of your email marketing campaign.
Click on the Health tab to view KPIs and recommendations related to:
- Click-through rates
- Open rates
We recommend removing unused email formats, clicking winners for old A/B tests, implementing standard naming conventions, and consulting KPIs to make manual and creative changes where necessary.
Secondly, update your Subscriptions type under the Configurations tab to filter traffic flow and exclude unsubscribes.
In addition, under the Subscriptions tab, be sure the following boxes are checked to fine-tune your email marketing campaign:
- Resubscription email
- Don’t send to unengaged contacts,
- Double opt-in (Not necessary if GDPR settings aren’t enabled)
- Content Performance
To run an audit of your existing content and analyze it on a page-by-page basis, you can download ScreamingFrog for free ($150/yearly after 500 URLs) or integrate any of your favorite content audit software, including SEMRush and Google Analytics. But, HubSpot SEO tools run off of SEMRush data. So, it’s best to leverage the tools you have before spending on new subscriptions!
This step is completely optional but helps you gauge overall content performance and areas where improvements can be made. Here are some tips for running a HubSpot content audit:
- Create content goals that align with overall marketing campaigns
- Analyze traffic and click-through rates across all blog and content pages
- Aggregate URLs based on highest ROI pages
- Analyze targeted pages for SEO optimization opportunities (Target keyword frequency, Header optimization, backlinks, internal linking, metadata optimization)
- Implement 301 redirects on underperforming pages
- Implement robots.txt files for content pages you don’t want to get crawled and indexed any longer
- Social Media Performance
Be sure to check the health and status of your connected social media accounts by navigating to the Social tab under Marketing. Here are some best practices to follow to optimize your social media accounts:
- Reauthorize any expired social media accounts (accounts automatically expire after a certain period)
- Set up email notifications to respond to social media interactions
- Consult KPIs to determine the efficacy of various campaigns and publishing times
- Set a custom Publishing schedule to best target users at the right periods of the day
- Optimizing Calls-to-Action (CTA)
Under the Marketing tab navigate to Lead Capture > CTAs to view the performance of various CTAs and A/B tests. Like other checklist items, implement standard naming conventions, choose A/B winners, and properly attribute CTAs to relevant campaigns. Finally, delete any CTAs with 0 clicks or conversions.
- Reviewing Forms
Navigate to Lead Capture > Forms to view KPIs and organize folders for various lead forms. Again, follow the same best practices outlined above and be sure to organize all forms in specific folders for easy access.
Bonus: Add the lifecycle stage property on all forms as a hidden property to automatically set a lifecycle stage for new contacts.
- Organizing Website Files and Folders
Organizing all website files into folders allows for easy access and auditing of your website architecture. Navigate to Marketing > Files & Templates > Files and start organizing all website files into custom-name folders. For example, you could create folders for the following assets on your site including:
- Website images with custom alt-text
- Videos with custom thumbnails
- Company logos and branding material
- Email templates
- Landing page design templates
Consolidate any unused files into a dedicated folder and delete that folder to eliminate those assets from populating your website.
- Optimizing Workflows
Finally, the last step is to audit your automations under the Workflows tab. Follow these best practices to optimize Workflows to work best for you:
- Consolidate any similar Workflows
- Delete any old or unused Workflows
- Add comments to explain or alert other team members about Workflow changes
- Ensure Workflows are associated with campaigns
Conducting a HubSpot audit is easy and only requires a few hours of work to ensure that all internal processes are running at full throttle.
A HubSpot Audit will save you money on misspent marketing funds and ensure that all campaigns are properly aligned with organizational goals.
If you’re struggling with an internal HubSpot audit, don’t have the resources to complete a full audit, or just want a professional opinion, be sure to contact a HubSpot consultant today. Our team at Coastal Consulting will spend as much as 20 hours pouring through your entire HubSpot CRM to square away any errors and offer you a plan to best optimize your data moving forward.
We offer packages for a full HubSpot Audit and ways to help you properly integrate HubSpot with Salesforce. In addition, we offer payment directly on our site via Stripe and turnaround takes as little as 10 business days to get your marketing and sales team back on the path to success.
Go to our Services page to schedule your audit online or to schedule a call with one of our representatives and take back control of your CRM today.
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